Your dream of opening your very own medical practice has come true. You dedicated most of your time and life to ensure that you can provide the best medical care for your patients. From setting up the foundation of the medical practice, getting the latest medical equipments, to hiring only the best medical staff available – you put your heart and mind into it 100 percent. Now that you are reaping the benefits of your hard work, the unthinkable thing happened. You are overwhelmed by the influx of patients. What should you do?
The first thing that you should do to rectify the problem is to identify the potential weaknesses of your medical practice. If your practice struggles to handle the influx of patients, there must be some weak links somewhere in your system. In many cases, this weaker link could be something you didn’t expect at all.
Did you know that the first person that your patients make contact with is the receptionist? The medical receptionist would also be the first voice that your patients hear when they call to make or change appointments. This makes it essential for you to have a skilled receptionist that will not easily get overwhelmed or distracted by the workload or personal problems. Unfortunately, as a human being, it is nearly impossible to expect them not to be affected with such things.
Your medical receptionist might start being impolite to patients as personal problems mounted. The receptionist might also crack under pressure due to heavy workload. Sometimes, they would call in sick without any advanced notice, which would increase your burden even more. Getting a virtual medical receptionist is the ideal solution for this problem.
A virtual medical receptionist can help maintain order in the office, even when you are understaffed. Since the system can work night and day, 24/7, you can rest easy knowing that your medical office can still run and function unattended.
Some of the features that a virtual medical receptionist has include appointment scheduling and appointment reminding. How would you benefit from the features? Well, your patients will be able to call your office at anytime during the day and night to make, change or cancel appointments. The system can also remind the patients about the appointments that they made, so that they won’t miss them. What’s even better, the patients can choose how they would like to be reminded. They can choose between receiving reminder call, text message or e-mail. Everything can be done by the system
You don’t have to worry about spending too much money on getting a virtual medical receptionist, because the monthly cost of such service can be offset just by avoiding one missed appointment.